Refund policy

Ooze Factory sells digital audio downloads. No physical goods are shipped.

Accidental duplicate purchases

If you accidentally buy the same product twice, email angel@angelhairaudio.com with both order numbers so we can verify the duplicate and refund the extra purchase.

Technical problems or incorrect files

If a download is missing, corrupt, incorrect or does not work as described, contact us with your order number and a description of the problem. We will help resolve the issue, provide the correct working files, or refund the affected purchase if the problem cannot be resolved.

Change of mind

Once you have downloaded the files, we do not offer discretionary refunds simply because you change your mind. If you have not downloaded your order, contact us before accessing the files so we can review your request.

EU customers

Consumers in the European Union generally have a 14-day withdrawal right for online purchases. For digital content, that right can end when downloading begins after you expressly request immediate access and acknowledge that you lose your withdrawal right. Where that consent has not been given, applicable withdrawal rights remain in place.

Your legal rights

This policy does not limit any mandatory rights or remedies under applicable consumer protection law, including remedies for faulty or misdescribed digital content.