Terms of service

Last updated: October 25, 2026

Overview

Ooze Factory is operated by Angel Hair Audio, LLC (“we”, “us”, or “our”). These Terms cover your use of our website and purchase of digital audio products (the “Services”). By using the Services, you agree to these Terms. Our Refund Policy governs refund requests, and our Privacy Policy explains how personal information is handled.

Accounts and eligibility

You must be legally able to enter into a purchase agreement, or have any required parental or guardian authorization. Provide accurate order and account information, including an email address where you can receive download links. Keep your account credentials confidential and notify us if you suspect unauthorized access.

Products, orders and payment

All products are digital downloads. No physical goods are shipped and no shipping charges apply. Review each product description for its contents, file formats and compatibility requirements before purchasing.

Prices are in U.S. dollars unless another currency is displayed. Applicable taxes and the final total are shown at checkout. You must be authorized to use the payment method you provide.

Submitting an order is an offer to purchase. An order is accepted when any required payment is successfully processed and the order is confirmed. We may reject or cancel orders because of suspected fraud, payment problems, an obvious pricing error, or inability to supply the product, subject to applicable law. If we cannot supply a paid order, we will refund the amount paid for the undelivered product. We will not substitute products or change the agreed price or quantity without your consent.

We may update prices, promotions, product listings and availability for future purchases. We may correct errors in listings; if an error affects an existing order, we will contact you to resolve it or cancel and refund the affected purchase as permitted by law.

Downloads and refunds

After your order is processed, Filemonk provides download access on the order confirmation page and sends a download link to the email address supplied at checkout. You do not need to wait for the email to access the checkout download link. Bundles provide access to the included individual pack ZIP files.

For missing, corrupt, incorrect or otherwise faulty files, visit Downloads & Support or email angel@angelhairaudio.com with your order number and a description of the problem. Our Refund Policy covers accidental duplicate purchases, technical problems and incorrect files. Once files have been downloaded, we do not offer discretionary change-of-mind refunds. This does not limit mandatory consumer rights.

Where applicable law provides a withdrawal period for digital content, that right ends on immediate delivery only when the required express consent and acknowledgment have been obtained. Accepting these Terms alone does not waive that right. If those requirements have not been met, applicable withdrawal rights remain in place.

Sample license and intellectual property

The Sample Pack License explains how you may use samples released under the Ooze Factory and Angelic Samples names and forms part of these Terms. Any product-specific license disclosed before purchase also applies. In a conflict, the applicable sample license controls permitted use of the audio, not refund rights or mandatory consumer protections.

Artwork, branding, text, audio, video and other website content belong to Angel Hair Audio, LLC or their respective owners. Buying a product grants the permissions stated in its license; it does not transfer ownership of intellectual property. You may use content as permitted by that license, applicable law or written permission.

Website use and access

Do not use the Services for fraud, unlawful activity, infringement, harassment, transmitting malicious software, interfering with website operation, or unauthorized collection of personal information.

We may restrict access when reasonably necessary to address fraud, security threats or a material violation of these Terms. Where practical, we will explain the restriction and provide an opportunity to resolve the issue. A website or account restriction does not by itself revoke a valid sample license or remove your rights concerning a paid purchase. Any license termination is governed by the applicable license and law.

Shopify, third parties and privacy

Our store is hosted by Shopify. Purchases are between you and Angel Hair Audio, LLC; we are responsible for our products, fulfillment, refunds and customer support.

Shopify collects and processes personal information to provide and improve the Services, including through enhanced features described in our Privacy Policy. Information submitted through the store is shared with Shopify and relevant service providers, which may be in other countries. Our Privacy Policy explains this processing and your choices. See also the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

External websites and optional third-party tools have their own terms and privacy practices. We do not control them or guarantee their availability or content. This does not remove our responsibility to deliver your purchase or any responsibility that applicable law places on us.

Reviews and testimonials

If you submit a review for public display or expressly authorize a testimonial, you permit us to reproduce and display it in connection with Ooze Factory, with attribution consistent with your submission. You retain ownership. We may format or shorten it without changing its meaning. This permission does not cover private correspondence, unreleased music or other creative material sent for support or discussion. Submissions must be lawful and respect others’ rights.

Warranties and liability

Nothing in these Terms excludes or limits rights, warranties, remedies or liability that cannot lawfully be excluded or limited, including mandatory rights concerning faulty or misdescribed digital content. The following limitations are subject to that protection and our express commitments in these Terms, product descriptions and Refund Policy.

We do not guarantee uninterrupted or error-free website access. Except for the commitments and rights preserved above, the Services are provided “as is” and “as available.” TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages arising from the Services. Subject to the protections above, our total liability for a claim concerning a purchased product is limited to the amount paid for that product.

To the extent permitted by law, you agree to reimburse us for reasonable losses and expenses arising from third-party claims caused by your unlawful use of the Services or material violation of these Terms. This does not apply to losses caused by our own wrongdoing.

Governing law and general terms

Illinois law governs these Terms, and disputes may be brought in the state or federal courts in Illinois, except where mandatory law gives you other protections or the right to bring a claim elsewhere. Nothing here deprives consumers of mandatory protections in their place of residence.

If a provision is unenforceable, the remaining provisions continue to apply. These Terms and the policies and licenses incorporated into them form the agreement concerning the Services, without overriding rights or representations that applicable law protects. Obligations intended to continue after termination, including payment obligations and applicable license restrictions, continue as permitted by law.

We may update these Terms by posting a revised version and date, with any notice or consent required by law. Updates do not retroactively change the price, refund rights or sample-use permissions attached to an existing purchase without your agreement, except as required by law.

Contact

Questions about these Terms: angel@angelhairaudio.com. Ooze Factory is operated by Angel Hair Audio, LLC.